Welcome to Private English Tuition with NotesPlus

We’re committed to helping students achieve their academic goals. These terms and conditions outline our policies on payments, cancellations, scheduling, and student conduct.

Tuition Fees

• Fees: Standard tuition Session Fee $200.
• Payment Policy: Term fees are charged in advance. An invoice will be sent for the full term (nominally 10 weeks) or split across three invoices; 4 weeks + 3 weeks + 3 weeks (total 10 weeks) , with the actual dates determined by the official term dates as set by NSW Government Schools. If a student commences during the term, an invoice will be sent for the number of weeks remaining.
• New Student Enrolment Fee: Once a placement offer is accepted (via text or email), an invoice will be sent to the parent or guardian. This initial invoice will include a one-time $80 administration fee for new students, in addition to the term fees.
• Invoice and Payment Methods: Invoices are sent to your preferred email address. You can pay with cash or via the invoice, which offers credit card and EFT options.

2026 Term 1, 27th January to 2nd April: 10 Weeks

2026 Term 2, 20th April to  3rd July: 11 Weeks

2026 Term 3, 20th July to 25th September: 10 Weeks

2026 Term 4, 12th October to 17th December: 10 Weeks

Note: You can find the official NSW Government Schools calendar here: https://education.nsw.gov.au/schooling/calendars

Tuition

• In-person tuition: Tuition is conducted in Beecroft, NSW (the address will be provided with your confirmed booking). Visitors are reminded to take appropriate care when entering the property and should take personal responsibility for their own safety.
• Online tuition: Tuition is conducted via Google Meet or an alternate platform.
• Start Time: Sessions begin on the hour. If you are late, your session will still end at the scheduled time. While we always try to start on time, sessions may occasionally be delayed due to previous appointments running over. In this case, you will still receive the full duration of your booked session.
• Scheduling: Your session will be a recurring weekly slot.
• Booking Notifications: You will receive an email confirmation two days before your scheduled session. A reminder text message will be sent to your nominated mobile number one day before the session.

Cancellations and Rescheduling

• New Students: After the initial two booked sessions, clients may withdraw from services and receive a pro-rata refund of the remaining fees, minus a $120 administration fee. To do so, you must provide written notice of withdrawal to admin @ xlintellect.com.au . If no written notice is received, our standard policy of no refunds for non-attendance or change of mind will apply.
• Non-Attendance and Refunds: We do not offer refunds for non-attendance, client unavailability, or a change of mind. Please note that we are not responsible if a student decides not to turn up to a session.
• Advanced Cancellation Notice: If you need to miss a session, we’ll try to offer a catch-up opportunity if you provide at least 48 hours’ notice. Catch-up opportunities are subject to availability and are not guaranteed. ONE session can be rescheduled per term. 
• Tutor Cancellations: If we must cancel a session, we will first offer a make-up session. If a suitable time cannot be arranged, we will,  provide an option of credit or a pro-rata refund for the missed session.

Student Conduct

• Attendance: Consistent attendance and engagement in weekly session are essential for student progress and preparation for assessments. Poor attendance may hinder a student’s growth and understanding.
• Materials: Students are responsible for bringing appropriate learning materials, such as pens, paper, a laptop, and relevant and prescribed texts for discussion. Please do not ask to borrow texts from the tutor.
• Preparation: Students should prepare their work, not at the last minute. Deadlines set by students will not be accepted.
• Questions: Students should ask questions at the beginning of class, not while packing up.
• Health: Please notify us in advance if you are sick and need to change to online. Online lessons are available as an alternative, and we request that students do not attend in-person if they have flu-like symptoms.
• Hygiene: Please maintain good hygiene. Deodorant is expected for in-person lessons.
• Online Sessions: Webcams are required to be functional and on during sessions.
• Use of AI: We acknowledge that students utilise AI, however, we support NESA Guidelines, and we expect students to develop and demonstrate personal understanding of subject areas. Materials brought or submitted to us that are clearly not the student’s own work or not acknowledged appropriately will first be addressed with the student, and then with parents or guardians in a subsequent instance.

Copyright Material

Notes taken in tutorials are copyrighted and are for the student’s personal use and improvement only. Please do not share these mock exam papers, or sample exemplar essays and creatives with others.

Reviewing Written Work

To ensure our written work review and correction service remains equitable for all students, we ask that you adhere to the following guidelines. We reserve the right to address any unreasonable requests, as the time allocated for this service is shared among all registered students.

• Submit one piece of work at a time to ensure a thorough review.
• Resubmissions of the same work should only occur after the student has completed a significant rework.
• Excessive requests, including multiple pieces of work or a re-submission piece of work already reviewed and notated by the tutor, may incur an additional fee. If applied, this additional fee is a minimum of 10 minutes, rounded up in 5-minute increments, based on the standard tuition rate.
• Submit work as a Google Doc via the email address provided directly to students.
• Proofread work before submitting. Ensure proper grammar and spelling with English (Australian or UK) settings only.
• Allow a minimum of 48 hours for review and feedback. Submissions with tight deadlines should be submitted well in advance to ensure they can be reviewed. Late submissions may not be reviewed or returned in time.
• Term fees include a reasonable amount of out-of-lesson support via email or text.

Work Exclusions

• Do not submit written work simply for the tutor to cut down the word length or to check quotations are correct.
• An exception can be made for oral presentations.
• Essays for History, Legal Studies, Art, Drama, Business Studies, or other subjects will not be corrected.

For Parents and Guardians

• We welcome discussions about a student’s progress. Appointments are preferred and can be made by emailing admin @ xlintellect.com.au , call or text 0422006969
• Parents or carers may wait in a designated area during lessons but are not allowed to sit in on the session. We encourage students to take notes and develop independent learning skills.
• We will inform you if the student isn’t actively engaging in sessions. Repeated instances or clear disinterest may result in refusal of services for the student. In the event that we exercise our right to refuse further services, a pro-rata refund for any remaining pre-paid lessons will be provided.

Additional Notes

• Technology: Students must have a valid Gmail account and mobile number for Google Meet and Google Docs functionality.
• Additional Term or Holiday Lessons: Requests for extra sessions require at least one week’s notice. Additional sessions can be requested during the term or holiday periods. If booked, a separate invoice will be sent for full payment in advance. Our standard cancellation and rescheduling terms apply to all additional bookings.
• Workshop Lectures: From time to time, we may offer online workshops on specific modules or texts. Attendance will be capped, and details regarding fees and other information will be provided in the specific offer.
• Privacy: We collect personal information (names, contact details, and student work) solely for the purpose of providing tuition services and processing payments. We will not share your data with third parties without consent, except as required by law.

Australian Consumer Law (ACL) and Service Guarantees

In accordance with the Australian Consumer Law (ACL), you are entitled to a refund or other remedy where our services fail to meet a consumer guarantee. This includes situations where our services are not provided with due care and skill, are not fit for purpose, or fail to be delivered within a reasonable timeframe.

These terms and conditions are to be read in conjunction with the ACL and the Fair-Trading Act 1987 (NSW). We are committed to upholding your consumer rights and guarantees. Nothing in these terms is intended to exclude, restrict, or modify any rights or remedies you may have under the ACL. If a term is inconsistent with the ACL, the ACL shall prevail.

By following these terms, we can ensure a productive and successful learning environment for all students. If you have any questions, please don’t hesitate to contact us.

notesplus.com.au is operated by XLintellect Pty Ltd.

Terms and conditions are subject to change. We will provide 14 days’ notice of any material changes, and clients will have the right to cancel their enrolment if they do not agree to the new terms.