Cancellations and Rescheduling

• New Students: After the initial two booked sessions, clients may withdraw from services and receive a pro-rata refund of the remaining fees, minus a $120 administration fee. To do so, you must provide written notice of withdrawal to admin @ xlintellect.com.au . If no written notice is received, our standard policy of no refunds for non-attendance or change of mind will apply.
• Non-Attendance and Refunds: We do not offer refunds for non-attendance, client unavailability, or a change of mind. Please note that we are not responsible if a student decides not to turn up to a lesson. 
• Advanced Cancellation Notice: If you need to miss a session, we’ll try to offer a catch-up opportunity if you provide at least 48 hours’ notice. Catch-up opportunities are subject to availability and are not guaranteed. ONE session can be rescheduled per term. 
• Tutor Cancellations: If we must cancel a session, we will first offer a make-up session. If a suitable time cannot be arranged, we will,  provide a credit or a pro-rata refund for the missed session.